Terms of Service
Last updated: July 14, 2026.These Terms and Conditions of Use govern the relationship between Digital New Era Ltd, UIC 207276590, with registered office and registered address. Sofia (1680), Krasno Selo district, gk. Borovo Str. Solun № 47, entrance no. B, et. 1, app. 3A, registered under the VAT Act with number BG207276590, represented by the manager Vasil Zdravkov Garbov (hereinafter referred to as "the Company", "We" or "Us"), and any natural or legal person who uses the websites, platforms, products and/or services of the Company (hereinafter referred to as "Customer", "User" or "You").
By accessing or using any of the Company's websites (including studionewera.com, ai.studionewera.com, portal.studionewera.com and any related subdomains), you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to them - do not use our services.
"Services." means all digital services, products and solutions provided by the Company, including but not limited to: web design and development, Website as a Service, AI Powered Website, Hosting as a Service, AI Website Builder, maintenance, optimization, consulting, digital marketing and any other current or future products and services.
"Platform." means any websites, applications, portals and software tools operated by the Company.
"Customer Portal" refers to the Company’s client portal, accessible at portal.studionewera.com, through which official communication regarding projects and services takes place.
"Content" means any text, images, video, logos, graphics, data and other information provided by the Customer or generated by the Company in the course of providing the Services.
"Treaty." means an individual contract entered into between the Company and the Customer, which supplements and specifies these Terms and Conditions. In the event of a conflict between an individual Contract and these Terms and Conditions, the Contract shall prevail.
The company provides digital services including, but not limited to: Website and web platform design, development and maintenance; Website as a Service on a subscription basis; AI Powered Website - a website or online store with AI assisted design on a subscription basis; managed hosting for WordPress and other CMS platforms; AI Website Builder; domain registration and management; email hosting; technical support and consulting; digital marketing, SEO and advertising campaigns; graphic design and branding; any other digital services the Company may offer in the future.
The specific scope, terms and price of each service shall be set forth in an individual Contract, offer or subscription plan that supplements these Terms.
The Company reserves the right to update, expand, modify or discontinue the provision of specific services at any time, provided that the services already paid for are performed within the agreed scope.
The Customer undertakes: to provide true, complete and up-to-date information necessary for the performance of the Services; to cooperate actively in the timely completion of projects, including by providing feedback within reasonable timeframes; not to use the Services for illegal, harmful, fraudulent or immoral purposes; to comply with all applicable laws and regulations; to pay amounts due within agreed timeframes.
Customer acknowledges and agrees that it is solely responsible for: the Content it provides or publishes through the Services, including its legality, accuracy and non-infringement of third party rights; obtaining all necessary licenses, permissions and consents for the materials it provides; and the proper and fair use of the Services provided.
Customer shall not: copy, reproduce, distribute or modify Company's software, code or materials without express written consent; reverse engineer Company's software solutions; provide access to Customer's account to any third party without Company's consent; or place excessive load on Company's infrastructure.
The Company undertakes: to provide the Services with professionalism and good faith (best effort basis); to provide reasonable data protection measures and infrastructure; to inform the Customer of material changes to the Terms; to comply with applicable law.
The Company shall have the right to: refuse or terminate the provision of Services for breach of these Terms; carry out scheduled and unscheduled infrastructure maintenance; change prices for future Services with notice; use subcontractors in the provision of the Services; suspend access for unpaid obligations.
The official channel for communication regarding projects and services is the Customer Portal. Requests, instructions, approvals, and objections submitted through the Customer Portal or via official email correspondence are considered valid written statements. Communications outside of these channels are binding on the Company only upon written confirmation.
By using the Client Portal, the Client agrees that the portal’s system logs—including logs of logins, activity, and statements (user, date, time, IP address, browser used)—as well as the records of the Stripe payment platform regarding payments initiated and received, constitute valid evidence of the statements made, access granted, and payments made in the relationship between the parties.
Pursuant to Article 13, paragraph 4 of the Law on Electronic Documents and Electronic Certification Services (LEDECS), the parties agree that a simple electronic signature affixed via an electronic signature platform (including SignNow, DocuSign, or an equivalent platform), as well as a qualified electronic signature under Regulation (EU) No. 910/2014 (eIDAS), shall have the same legal effect as a handwritten signature in their dealings with one another. For U.S. customers, electronic signatures are also recognized under the U.S. ESIGN Act and the UETA. The audit trail of the signing platform is an integral part of the signed document.
The Customer acknowledges and agrees that by approving any design, content, functionality or other element of the Services (including by written, electronic confirmation or by implication - by failing to object within the specified time), the Company shall be deemed to be released from liability for the approved element.
Once approved content or an item has been posted, the Company shall not be liable for any subsequent claims by the Customer or any third party regarding the approved content. Changes after approval are performed as an additional service and may be subject to additional charges.
Payments for the Services shall be made in accordance with the terms of the individual Contract, offer or subscription plan. Payments may be one-time or recurring (subscription), on a monthly or annual basis. Some plans (including annual subscriptions for Website as a Service and AI Powered Website) may provide for payment in advance or in stages, where part of the amount is due before work commences and the balance is due on completion of the site. The specific scheme is described in the specific terms and conditions for the relevant service.
Subscription payments are processed through payment processor Stripe, Inc. The customer directly enters their payment information into the Stripe platform. The Company does not store credit/debit card information.
All prices are in Euros (EUR) and are exclusive of VAT unless otherwise explicitly stated. VAT will be charged in accordance with applicable law. Invoices are issued in accordance with Bulgarian tax legislation.
If a subscription payment fails, the Customer has 5 (five) business days to pay by another method. If payment is delayed beyond this period, the Company has the right to suspend the provision of the Services until the amounts due are received, without being liable for the service interruption. Such suspension does not relieve the Customer of the obligation to pay fees for the period of suspension. Additional consequences of non-payment (including the early maturity of remaining installments) may be provided for in the specific terms and conditions for the relevant service or in the individual Contract.
Due to the nature of digital services - involving a significant investment of time, labor and resources from the time the project is initiated - all payments are final and non-refundable to the maximum extent permitted by law.
For plans with upfront or staged payment (including annual 50%/50% split-payment subscriptions), amounts already paid cover the actual work performed and resources committed since the project started. These amounts are non-refundable to the extent of work performed, even if the project is terminated prior to completion, to the maximum extent allowed by law.
Subscription payments are non-refundable for the current paid period. The customer may cancel their subscription, in which case the Services will continue until the end of the period already paid for, subject to the agreed initial term as set forth in the specific terms and conditions for the relevant service or the individual Agreement.
Where the Customer is a consumer within the meaning of the Consumer Protection Act and has expressly requested that performance/fabrication commence before the expiry of the statutory 14-day withdrawal period, the Customer acknowledges that it loses its right of withdrawal in respect of work already performed up to the time of withdrawal. This is without prejudice to any other statutory consumer rights.
The aforementioned policy does not affect rights arising from mandatory provisions of applicable consumer legislation, including the Consumer Protection Act (CPA) of the Republic of Bulgaria and Directive 2011/83/EU, in cases where the Customer is a consumer within the meaning of these regulations.
When the Company purchases a domain and/or hosting on behalf of the Customer, ownership of the domain belongs to the Customer. The Company acts only as an agent.
The Company shall not be liable for: acts or omissions of domain registrars or hosting providers (third parties); loss of a domain due to expiration of registration if the Customer has not provided timely renewal or payment; DNS configurations performed by the Customer or third parties; service interruptions by hosting providers.
Upon termination of the relationship between the Parties, the Company will assist in the transfer of the domains and data to the Customer or a supplier designated by the Customer, provided that all obligations of the Customer have been discharged.
All intellectual property in software, code, templates, frameworks, tools, libraries and methodologies developed or owned by the Company prior to or outside of a particular project shall remain the exclusive property of the Company.
Upon full payment for the Services, the Client receives a non-exclusive, non-transferable right to use the specific design, content, and functionalities developed specifically for their project, in accordance with the terms of the individual Agreement and the specific terms for the relevant service. For subscription services with an initial term, full payment of the installments for the initial term is a condition for acquiring the rights, in accordance with the specific terms and conditions.
The company reserves the right to use project work for marketing purposes (portfolio, case studies) unless otherwise expressly agreed in writing.
The Customer warrants that it owns or has a lawful right to use all material that it provides to the Company and indemnifies the Company against any third party claims arising from infringement of intellectual property.
The Company’s total liability under these Terms and Conditions and/or any Agreement—whether arising out of contract, tort (including negligence), breach of a statutory duty, or otherwise—is limited to the amount actually paid by the Customer to the Company for the specific Service directly related to the claim, during the six (6) months preceding the date on which the event giving rise to the claim occurred, unless otherwise agreed in an individual Agreement.
In no event shall the Company be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to: loss of profits, loss of data, loss of business or business opportunities, reputational damages, business interruption - even if the Company has been advised of the possibility of such damages.
The Company expressly disclaims liability for:
Customer shall indemnify, defend and hold harmless Company, its officers, employees, subcontractors and partners from and against any and all claims, losses, expenses, damages and liabilities (including reasonable attorneys' fees) arising out of or relating to: Customer's breach of these Terms; Content provided by Customer; infringement of any third party intellectual property rights; illegal or immoral use of the Services.
The customer may terminate subscription Services by providing 30 days’ written notice, subject to the agreed-upon initial term as set forth in the specific terms and conditions for the relevant service or the individual Contract. The termination takes effect upon the expiration of the current billing period.
The Company may terminate or suspend the Services in the event of: a material breach of these Terms; nonpayment for more than 30 (thirty) days after the due date—in which case the Company reserves the right to suspend access in accordance with Section 8; use of the Services for illegal purposes; or conduct that harms the Company’s infrastructure or reputation.
Upon termination: The Customer loses access to the Services; the Company may delete the Customer’s data after a reasonable period of time (not less than 30 days), unless the law requires that such data be retained; any amounts due remain payable; the transfer of files and data shall be carried out in accordance with the terms of Section 9 and the specific terms for the relevant service.
The processing of personal data is carried out in accordance with Privacy Policy of the Company, which forms an integral part of these Terms.
These Terms shall be governed by and construed in accordance with: the laws of the Republic of Bulgaria as the primary applicable law; the laws of the European Union, to the extent directly applicable (including the GDPR); additionally, the provisions of the jurisdiction of the Customer's domicile/establishment, to the extent provided by mandatory legal rules.
The parties shall endeavor to resolve disputes through negotiation. If an out-of-court settlement is not possible, disputes shall be resolved by the competent court in Sofia, Republic of Bulgaria. The Company may also collect undisputed monetary claims through summary proceedings (Art. 410 et seq. of the Civil Procedure Code). Consumers, as defined by the Consumer Protection Act, retain the right to file claims with the competent court in their place of residence.
European consumers can use the EU's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/
These Terms and Conditions may be published in Bulgarian and English. In the event of any discrepancy between the language versions, the Bulgarian version shall prevail.
The Company reserves the right to amend these Terms at any time. Amended Terms shall be posted on the Company's website and shall be effective from the date of posting. Continued use of the Services after the amended Terms are posted shall be deemed acceptance of the amendments. In the event of material changes, the Company will use reasonable efforts to notify Customers.
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction or regulatory authority, the remaining provisions shall remain in full force and effect. The invalid provision will be replaced with a valid provision that reflects the intent of the Parties to the maximum extent possible.
These Terms, together with the Privacy Policy, the Cookie Policy, the Individual Contracts and the Service Specific Terms, constitute the entire agreement between the Parties.
The Company's failure or delay in exercising any right under these Terms shall not constitute a waiver of such right. The Customer may not assign its rights and obligations without the written consent of the Company.
Official correspondence: contact@studionewera.com
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