Website as a Service - Specific Terms
Last updated: July 14, 2026.The "Website as a Service" (WaaS) service includes design, development, hosting, a domain name, an SSL certificate, backups, support, and ongoing website updates on a subscription basis. The specific scope is determined by the selected subscription plan: Web Solution, Web Platform, or Custom Solution (upon request).
The current prices for the plans are listed in the current price list published on the Company's website. The approximate starting rates are:
The specific price for each Customer is determined in accordance with the price list in effect at the time of the order or in accordance with an individual offer, and is explicitly stated in the Customer’s order/contract. The price determined in this manner remains unchanged for the Initial Term (see Section 2.3). Changes to the published price list apply only going forward and do not affect current subscriptions.
All prices are in euros (EUR) and are exclusive of VAT unless otherwise explicitly stated.
The service is provided on a monthly or annual subscription basis, according to the plan chosen by the Customer.
The service is provided on a monthly subscription basis. The first month is a paid trial period, during which the Customer may cancel without any further obligations and without owing any amounts other than the fee for the trial month.
If the Customer does not give notice of termination by the end of the trial period, the contract automatically continues for an initial term of 12 (twelve) months, effective as of the date of expiration of the trial period („Initial Term“). Upon expiration of the Initial Term, the contract is automatically renewed for an indefinite period, unless either party terminates it by providing 30 days’ written notice.
The total of the 12 monthly fees for the Initial Term represents the cost of developing the website and providing the service for that period, payable in 12 equal monthly installments. The monthly fee is due in advance by the 10th of the current month or on the subscription date, via automatic card payment through the Stripe platform; After each successful payment, an invoice is automatically sent to the email address provided by the Customer.
For an annual subscription, payment is made in two equal instalments:
The annual subscription covers a period of 12 (twelve) months. This period includes both the period of development of the site and the period of use, maintenance and upgrades after its completion and commissioning. The term runs from the date of the request/first payment and covers the time after completion of the site.
After the expiration of the 12-month period, the subscription shall automatically renew for a new 12-month period unless terminated by either party upon 30 days written notice prior to the renewal date. Renewal terms and price shall be determined in accordance with the price list in effect at the time of renewal.
Advance payments cover work and resources already provided. To the maximum extent permitted by law, they are not subject to refund for the portion corresponding to work actually performed, subject to the rights of consumers under the Consumer Protection Act (CPA) and applicable legislation (see also Section 8.1 of General conditions).
During the Initial Term, the monthly fee is not subject to change. After its expiration, the Company may, once a year, adjust the fee by no more than the official annual inflation rate for Bulgaria (HICP, Eurostat/NSI) plus 3 percentage points, with 30 days’ written notice. If the adjustment exceeds this amount, the Customer may terminate the contract with 30 days’ notice, without penalty.
If an automatic payment fails, the Customer has 5 (five) business days to pay the amount due by another method to the Company’s bank account.
In the event of a delay exceeding 5 business days, the Company reserves the right to temporarily restrict or suspend access to the website until the amount due has been paid in full. Such suspension does not relieve the Customer of the obligation to pay the monthly fees for the period of suspension.
If there is a delay of more than 30 (thirty) days, the Company may terminate the contract unilaterally due to the Customer’s fault. In that case All remaining monthly installments through the end of the Initial Term shall become immediately due and payable as the unpaid balance of the price for work already performed (Section 2.1). Upon full payment, the Client acquires the rights to the website and receives the handover as described in Section 6, regardless of termination.
Early termination at the Customer's request: The customer may terminate the contract early at any time during the Initial Term by paying the remaining monthly installments in a lump sum through the end of the Initial Term — in which case the customer also acquires the rights to the website and receives the handover in accordance with Section 6.
The customer may terminate the contract without being liable for any remaining payments if the Company systematically and demonstrably fails to fulfill its obligations and has not remedied such failure within at least 14 days after receiving a written warning via the customer portal.
For delayed current payments, a penalty of 0.1% of the overdue amount is due for each day of delay, but not more than 10% of that amount. This penalty does not limit the enforceability of the balance of the price under this clause, which does not constitute a penalty.
Each package includes a certain number of monthly hours for upgrades and modifications:
Unused hours do not accumulate and are not carried over to the following month. Additional hours are billed separately, in accordance with the current price list, subject to the Client’s prior approval.
Hosting is provided through the infrastructure of established third parties, with the Company acting as a reseller rather than as an independent hosting provider. Backups are maintained only when the website is hosted on infrastructure provided by the Company; for hosting provided by the Customer or third parties, the Company is not obligated to provide backups and is not responsible for availability or data.
Technical support is available on business days (Monday–Friday, 9:00 a.m.–6:00 p.m. EET/EEST) via the customer portal (portal.studionewera.com). Standard response times: initial response to an inquiry—within 72 hours on business days; resolution of requests within the included hours—within 7 business days. These timeframes are suspended while awaiting information, cooperation, or approval from the Client.
The company monitors the availability of the websites and exercises due professional care (best effort) to ensure high availability, without guaranteeing a specific uptime percentage. The Company is not liable for issues caused by third parties, the Client’s actions or omissions, malicious attacks despite reasonable precautions, force majeure, or suspension due to non-payment, nor for lost profits or consequential damages. Elements approved by the Customer release the Company from liability for the approved items (see Section 7 of General conditions). The Company’s total liability is limited in accordance with the General Terms and Conditions.
Scheduled maintenance outages are conducted outside of business hours whenever possible, with advance notice provided through the customer portal.
The domain is registered in the Client’s name and at the Client’s expense, and is the Client’s property from the moment of registration. The content provided by the Client (text, images, trademarks) remains the Client’s property at all times.
Until the 12 installments for the Initial Term have been paid in full, the website (design, code, configuration) remains the intellectual property of the Company, and the Client has the right to use it for the term of the contract. Upon full payment, the Client acquires a perpetual right to use, modify, and develop the website for its business. Open-source components and third-party licenses remain subject to their respective licenses. The Company’s proprietary code, templates, frameworks, and tools developed outside the scope of this specific project remain its exclusive property.
Upon termination, after full payment of all amounts due, the Company shall, within 14 days: provide the Client with a complete export of the website (files and database) and assist with the domain transfer and, at the Client’s request, with migration to another provider. The first 2 hours of assistance are free of charge; additional assistance will be billed according to the current price list.
In the event of termination without full payment of the amounts due, no transfer is required, and the right of use is terminated. The company is not obligated to provide hosting or support after termination.
The Company reserves the right to limit or suspend service for: exceeding resource limits; using the site for spam, abuse or illegal purposes; installing software that compromises the security or performance of the infrastructure.
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