Terms:Website as a Service

Website as a Service - Specific Terms

1. Service Description

Website as a Service includes design, development, hosting, maintenance and ongoing updates of a website on a subscription basis. The specific scope is determined by the chosen subscription plan: Web Solution, Web Platform or Individual Solution (on offer).

Plans are available on a monthly or annual subscription basis:

• Web Solution: from 249 EUR/month or from 2 499 EUR/year
• Web Platform: from 499 EUR/month or from 4 999 EUR/year
• Individual solution: on offer

All prices are in euros (EUR) and are exclusive of VAT unless otherwise explicitly stated.

2. Subscription model and terms

The service is provided on a monthly or annual subscription basis, according to the plan chosen by the Customer.

2.1. Monthly subscription

The service is provided on a monthly subscription basis. The first month is a trial period during which the Customer may use the service without long-term commitment.

If the Customer does not request termination by the end of the trial period, the contract shall automatically continue for a period of twelve (12) months from the date of expiry of the trial period. After the initial 12-month period, the contract will automatically renew indefinitely unless terminated by either party upon 30 days written notice.

2.2. Annual subscription and payment scheme

For an annual subscription, payment is made in two equal instalments:

• First installment - 50% of the annual price is payable in advance upon request. Upon receipt of the advance payment, the Company's team begins work on the site.
• Second installment - the remaining 50% become due on completion of the site - either before or on publication/transmission to the Customer.

The annual subscription covers a period of 12 (twelve) months. This period includes both the period of development of the site and the period of use, maintenance and upgrades after its completion and commissioning. The term runs from the date of the request/first payment and covers the time after completion of the site.

After the expiration of the 12-month period, the subscription shall automatically renew for a new 12-month period unless terminated by either party upon 30 days written notice prior to the renewal date. Renewal terms and price shall be determined in accordance with the price list in effect at the time of renewal.

Amounts paid in advance cover work and resources already carried out. To the maximum extent permitted by law, they are not refundable to the extent of the work actually carried out, subject to consumers' rights under the Consumer Protection Act (CPA) and applicable law (see also paragraph 7.1 of the General conditions).

3. Upgrade hours included

Each package includes a certain number of monthly hours for upgrades and modifications:

• Web Solution: up to 5 hours monthly capacity
• Web Platform: up to 12 hours monthly capacity

Unused hours do not accumulate and do not carry over to the next month. Additional hours are charged separately according to the current price list.

4. Resources included

• Secure hosting infrastructure with monitoring
• Automated daily backups
• SSL certificate
• Optimized server space (up to 5GB for Web solution, up to 10GB for Web platform)
• Corporate email hosting (up to 3GB for Web solution, up to 5GB for Web platform)
• Technical support, updates and consulting

5. Availability and maintenance

The company makes reasonable best efforts to ensure high availability, but does not guarantee a specific uptime percentage. Scheduled maintenance outages will be performed after hours whenever possible.

Technical support is available on weekdays (Monday-Friday, 09:00-18:00 EET/EEST). Response times are approximate and do not constitute a guarantee.

6. Ownership and transfer on termination

Upon termination of the subscription:

• The customer receives a copy of the website files and database, on request and upon repayment of debts
• Company is not obligated to provide hosting or support after termination
• The Company's proprietary code, templates, frameworks and tools remain its property
• The company may charge a reasonable fee for migration assistance

7. Limitations

The Company reserves the right to limit or suspend service for: exceeding resource limits; using the site for spam, abuse or illegal purposes; installing software that compromises the security or performance of the infrastructure.