Website as a Service - Specific Terms
Last updated: August 4, 2026.The "Website as a Service" (WaaS) service includes design, development, hosting, a domain name, an SSL certificate, backups, support, and ongoing website updates on a subscription basis. The specific scope is determined by the selected subscription plan: Web Solution, Web Platform, or Custom Solution (upon request).
The current prices for the plans are listed in the current price list published on the Company's website. The approximate starting rates are:
The specific price for each Customer is determined in accordance with the price list in effect at the time of the order or in accordance with an individual offer, and is explicitly stated in the Customer’s order/contract. The price determined in this manner remains unchanged for the Initial Term (see Section 2.3). Changes to the published price list apply only going forward and do not affect current subscriptions.
All prices are in euros (EUR) and are exclusive of VAT unless otherwise explicitly stated.
The service is provided on a monthly or annual subscription basis, according to the plan chosen by the Customer.
The service is provided on a monthly subscription basis for consecutive 12-month service periods. The first 12-month period („Initial Term“) begins on the date the application is signed. Work on the project begins upon receipt of the first monthly payment.
Upon the expiration of each 12-month period, the contract is automatically renewed for another 12-month period under the terms and conditions in effect at that time, unless either party gives written notice of termination at least 30 days prior to the renewal date. If the Customer is a consumer within the meaning of the Consumer Protection Act, upon expiration of the current term, the contract shall continue on a monthly basis, subject to termination with 30 days’ notice.
The total of the 12 monthly fees for each 12-month period represents the cost of production (for the first period) and the service fee for that period, payable in 12 equal monthly installments. The monthly fee is due in advance by the 10th of the current month or on the subscription date, via automatic card payment through the Stripe platform; After each successful payment, an invoice is automatically sent to the email address provided by the Customer.
For an annual subscription, payment is made in two equal instalments:
The annual subscription covers a period of 12 (twelve) months. This period includes both the website development phase and the period of use, maintenance, and included upgrades following its completion and launch. The term begins on the date of the order (signing) and covers the period following the website’s completion.
After the expiration of the 12-month period, the subscription shall automatically renew for a new 12-month period unless terminated by either party upon 30 days written notice prior to the renewal date. Renewal terms and price shall be determined in accordance with the price list in effect at the time of renewal.
Advance payments cover work and resources already provided. To the maximum extent permitted by law, they are not subject to refund for the portion corresponding to work actually performed, subject to the rights of consumers under the Consumer Protection Act (CPA) and applicable legislation (see also Section 8.1 of General conditions).
During the Initial Term, the monthly fee is not subject to change. After its expiration, the Company may, once a year, adjust the fee by no more than the official annual inflation rate for Bulgaria (HICP, Eurostat/NSI) plus 3 percentage points, with 30 days’ written notice. If the adjustment exceeds this amount, the Customer may terminate the contract with 30 days’ notice, without penalty.
The website is and remains the property of the Client (Section 7); the scope of each 12-month period includes its development (for the first period), maintenance, and enhancement.
For each 12-month period, the Company guarantees: commitment to and availability of the service for the entire period; maintenance of the agreed terms and monthly price without change throughout the period; included in the package monthly capacity for changes and development; response times as specified in Section 6. Work exceeding the included capacity shall be billed at an hourly rate in accordance with the current price list, subject to prior approval by the Client.
Upon termination at the end of a billing period (with 30 days’ notice as specified in Section 2.1) The Customer may, at their discretion: switch to a hosting service only, in accordance with the current price list, or receive a full transfer of the website in accordance with Section 7.
If an automatic payment fails, the Customer has 5 (five) business days to pay the amount due by another method to the Company’s bank account.
In the event of a delay exceeding 5 business days, the Company reserves the right to temporarily restrict or suspend access to the website until the amount due has been paid in full. Such suspension does not relieve the Customer of the obligation to pay the monthly fees for the period of suspension.
If there is a delay of more than 30 (thirty) days, the Company may terminate the contract unilaterally due to the Customer’s fault. In that case All remaining monthly installments through the end of the current 12-month period become immediately due and payable as the unpaid balance of the period's price (Section 2.1). The Client’s ownership of the website remains unaffected; the transfer referred to in Section 7 shall take place after full payment of the amounts due.
Early termination at the Customer's request: The customer may terminate the contract early at any time by paying the remaining monthly installments in a lump sum through the end of the current 12-month period—in which case, the customer will receive a full handover in accordance with Section 7.
The customer may terminate the contract without being liable for any remaining payments if the Company systematically and demonstrably fails to fulfill its obligations and has not remedied such failure within at least 14 days after receiving a written warning via the customer portal.
For delayed current payments, a penalty of 0.1% of the overdue amount is due for each day of delay, but not more than 10% of that amount. This penalty does not limit the enforceability of the balance of the price under this clause, which does not constitute a penalty.
Each package includes a certain number of monthly hours for upgrades and modifications:
Unused hours do not accumulate and are not carried over to the following month. Additional hours are billed separately, in accordance with the current price list, subject to the Client’s prior approval.
Hosting is provided through the infrastructure of established third parties, with the Company acting as a reseller rather than as an independent hosting provider. Backups are maintained only when the website is hosted on infrastructure provided by the Company; for hosting provided by the Customer or third parties, the Company is not obligated to provide backups and is not responsible for availability or data.
Technical support is available on business days (Monday–Friday, 9:00 a.m.–6:00 p.m. EET/EEST) via the customer portal (portal.studionewera.com). Standard response times: initial response to an inquiry—within 72 hours on business days; resolution of requests within the included hours—within 7 business days. These timeframes are suspended while awaiting information, cooperation, or approval from the Client.
The company monitors the availability of the websites and exercises due professional care (best effort) to ensure high availability, without guaranteeing a specific uptime percentage. The Company is not liable for issues caused by third parties, the Client’s actions or omissions, malicious attacks despite reasonable precautions, force majeure, or suspension due to non-payment, nor for lost profits or consequential damages. Elements approved by the Customer release the Company from liability for the approved items (see Section 7 of General conditions). The Company’s total liability is limited in accordance with the General Terms and Conditions.
Scheduled maintenance outages are conducted outside of business hours whenever possible, with advance notice provided through the customer portal.
The domain is registered in the Client’s name and at the Client’s expense, and is the Client’s property from the moment of registration. The content provided by the Client (text, images, trademarks) remains the Client’s property at all times.
The website (design, content, and configuration, developed specifically for the Client) is the property of the Client from the start of the contract, and the Client shall have an indefinite right to use, modify, and develop it for its business operations. Until full payment of the amounts due under the contract, the Company has the right to withhold delivery under this section (export, transfer, and assistance with migration). Open-source components and third-party licenses remain subject to their respective licenses. The Company’s proprietary code, templates, frameworks, and tools developed outside the scope of this specific project remain its exclusive property.
Upon termination, after full payment of all amounts due, the Company shall, within 14 days: provide the Client with a complete export of the website (files and database) and assist with the domain transfer and, at the Client’s request, with migration to another provider. The first 2 hours of assistance are free of charge; additional assistance will be billed according to the current price list.
In the event of termination without full payment of the amounts due, the transfer is not due until such amounts are paid in full. The Company is not obligated to provide hosting or support after termination.
The Company reserves the right to limit or suspend service for: exceeding resource limits; using the site for spam, abuse or illegal purposes; installing software that compromises the security or performance of the infrastructure.
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