Terms: Hosting as a Service

Managed WordPress Hosting — Specific Terms

Last updated: 25 April 2026

This is an English translation provided for convenience. In case of any discrepancy, the Bulgarian version prevails.

These specific terms supplement the General Terms of Use. In the event of a conflict, these specific terms shall prevail.

1. Description of the Service

Managed hosting for WordPress websites, including: server infrastructure, monitoring, SSL certificates, automated daily backups, updates of the WordPress core and plugins, and technical support.

2. Inspection Prior to Takeover

Before taking over a new site, the Company carries out a technical inspection. The Company reserves the right to refuse to take over sites that do not meet its technical standards or that pose a risk to the infrastructure.

3. Responsibility for the Site

The Company shall not be liable for:

Problems arising from plugins, themes or code added by the Client or by third parties without the Company’s knowledge
Incompatibilities caused by updates to WordPress, PHP or other technologies
Vulnerabilities in third-party software
Content published by the Client
Changes made by the Client through the administration panel that impair functionality

4. Backups

The Company performs automated daily backups on a best effort basis. Backups are retained for a period of at least 14 days.

Backups do not constitute a guarantee of full restoration and do not replace the Client’s own backup copies. The Company strongly recommends that the Client maintain its own backups.

5. Security

The Company applies standard security measures (SSL, firewall, monitoring, updates) on a best effort basis. These measures do not guarantee complete protection against cyber threats.

Upon detection of a security breach, the Company will make reasonable efforts to limit the damage and to notify the affected persons in accordance with the GDPR.

6. Availability

The Company makes reasonable efforts to ensure high availability but does not guarantee any specific uptime percentage. Unscheduled interruptions may occur without prior notice in the event of critical security updates or technical failures.

7. Resource Limitations

The Company reserves the right to limit the use of resources (CPU, RAM, disk space, traffic) if the Client’s usage exceeds reasonable norms or adversely affects other clients sharing the infrastructure.