Privacy Policy
Last updated: July 14, 2026.The data controller is Digital New Era Ltd, UIC 207276590, with registered office and registered address. Sofia (1680), Krasno Selo district, gk. Borovo Str. 47 Solun Str. B, et. 1, app. 3A. For contact in matters related to personal data protection: contact@studionewera.com.
Payment information (card number, CVV, expiration date) is processed entirely by Stripe, Inc. The company does not receive or store complete payment card data. We only receive confirmation of successful/failed payment and the last four digits of the card for reference purposes.
When signing contracts and requests electronically via an electronic signature platform (e.g., SignNow), the following data is processed: names, email addresses, IP addresses, the date and time of the actions, and the audit trail of the signing process. The audit trail is an integral part of the signed document and is stored along with it.
| Objective | Legal basis (Article 6 GDPR) |
|---|---|
| Provision of the Services, account management, payment processing | Contract performance (b. "b") |
| Service improvement, technical support, analytics | Legitimate interest (point "f") |
| Security of the customer portal and verification of contractual statements (audit logs, electronic signatures) | Legitimate interest (item "e") and performance of a contract (item "b") |
| Compliance with tax, accounting and regulatory obligations | Legal obligation (point "c") |
| Marketing messages, analytics and advertising cookies | Consent (b. "a") |
| Data category | Deadline |
|---|---|
| Customer data on contracts | 5 years after termination of contract |
| Accounting and tax documents | 10 years |
| Logins and Activity Records in the Customer Portal | Up to 24 months |
| Audit logs of posts on the portal (comments, messages, approvals) and audit trails of electronic signatures | 5 years after termination of contract |
| Analytical data | Up to 26 months |
| Communication data | Up to 3 years |
| Marketing data | Until withdrawal of consent |
We can share data with:
Some of the third parties listed (e.g., Stripe, airSlate/SignNow, Google, Meta, and AI technology providers) may process data in the United States or other third countries. Transfers are made on the basis of: Standard Contractual Clauses (SCCs) approved by the European Commission; The EU-US Data Privacy Framework, where applicable; Other appropriate safeguards pursuant to Article 46 of the GDPR.
Under the GDPR, you have the following rights:
To exercise your rights: contact@studionewera.com. We will reply within 30 days.
Please note that the right to erasure does not apply to data that must be retained to establish, exercise, or defend legal claims (Article 17, paragraph 3, subparagraph "e" of the GDPR) — for example, audit records of contractual statements and payment documentation — as well as data that we are legally required to retain.
You have the right to file a complaint with the Personal Data Protection Commission (PDPC): www.cpdp.bg, bul. "Proff. Tsvetan Lazarov" № 2, gr. Sofia 1592.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): the right to know what personal information we collect; the right to erasure; the right to refuse the sale of personal information - We do not sell personal information; the right to nondiscrimination. To exercise: contact@studionewera.com.
We implement appropriate technical and organizational data protection measures, including: SSL/TLS encryption; firewalls and intrusion detection systems; restricted access to data; audit logs of access to the client portal; regular backups; and staff training. Despite these measures, no security system is completely foolproof.
The Company's services are not directed to persons under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data of a person under the age of 18, we will delete it immediately.
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